Issue

The device is powered on but no image is displayed

The battery is discharged.

Charge the battery and make sure the indicator lights are correct.

The indicator lights do not indicate power when plugged in.

The power adapter isn’t properly connected or is not working.

Check the connection or try a different NextVein power adapter.

There are spots in the projection that move when the device is moved.

The projection window is dirty.

Clean the projection window.

The battery life is less than expected.

The battery is not being fully charged or has had excessive charge-discharge cycles.

The device is not working or the projection has frozen.

The device may be too hot.

Turn the unit off for 1/2 hour or until the device cools down.